Refund Policy.
Clear and transparent information about refunds, cancellations, memberships, donations, and event payments.
Introduction
LIWA Foundation is committed to maintaining transparency and fairness in all transactions made through our website. This Refund Policy explains how payments made towards membership, donations, events, and other services are treated.
By making a payment through the LIWA Foundation website, you acknowledge and agree to the terms described in this policy.
Membership Fees
LIWA Foundation membership is subject to the applicable membership fee displayed on the website at the time of registration or renewal.
Once a membership payment has been successfully processed and the membership has been activated, the membership fee will not normally be refunded, cancelled, transferred, or exchanged for cash.
Members are encouraged to review their registration information and membership details carefully before completing payment.
Donations
Donations made to support the activities and charitable initiatives of LIWA Foundation are voluntary contributions.
Once a donation has been successfully completed, it cannot normally be cancelled or refunded.
Donors should carefully verify the donation amount and payment details before completing a transaction.
Event Bookings
Certain LIWA Foundation events may require a payment for registration or participation. The applicable event fee will be displayed before payment.
Event booking payments are generally non-refundable once the booking has been successfully confirmed.
If an event is cancelled or materially changed by LIWA Foundation, eligible participants may be contacted regarding the applicable resolution, which may include a refund or alternative arrangement where appropriate.
Any event-specific cancellation or refund conditions displayed during the booking process will take precedence for that particular event.
Duplicate or Incorrect Payments
If you believe that you have accidentally made a duplicate payment or that an incorrect amount was charged because of a technical or payment-processing error, please contact us as soon as possible.
We may review the transaction and, where the duplicate or technical error is verified, take appropriate action in accordance with the payment records and applicable banking or payment-gateway procedures.
Failed or Unsuccessful Payments
Sometimes a payment may appear unsuccessful even though an amount has been temporarily debited from your bank account or payment method.
In such cases, please allow the relevant bank or payment gateway to complete its reconciliation process. If the amount is not automatically reversed within the applicable banking or payment-gateway timeframe, please contact us with the transaction details.
Refund Processing
Where a refund is approved, the refund will generally be processed through the original payment method, subject to the procedures and processing timelines of the relevant bank, payment gateway, or financial institution.
The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
LIWA Foundation does not control the processing time taken by third-party banks or payment providers.
Contact Us About a Payment
If you have a question regarding a payment, duplicate transaction, failed payment, or an approved refund, please contact LIWA Foundation with the relevant transaction information.
Need help with a payment?
Our team is happy to review genuine payment-related issues and assist you with the next steps.
Contact LIWA Foundation →